WHEN DID GTBANK BECOME THIS USELESS?

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I do not know when GTB suddenly become this kind of a useless bank, but what one of My friend is currently experiencing is very frustrating and a betrayal of customers trust.
This is what happened.
A friend of mine (Ib) operate a GTB savings account in Ilorin, Kwara state, but due to his kind of job, he suddenly find himself in Delta state, a remote town that only one bank operates there (ECOBANK). Whenever he needs to lodge money into his account, there is no way to do that, but finally, he had an agreement with the ECOBANK in the town. One of the ECOBANK staff would receive the amount to be lodged in cash, then transfer the amount to his GTB account. This has been the way since he gets to that town. And if they need to withdraw cash for any reason, of course, the ATM is there.
But for the past 3 weeks, my friend IB has been unable to withdraw money from his GTB account. He noticed it first when he went to Asaba and tried to withdraw with his ATM and it declined. So, he went to the nearest GTB to complain and they told his his account has been suspended. Why he asked, but they couldn’t provide any reason. But after much pressure, they told him ECOBANK asked them to suspend the account without giving any reason and they did. This is so confusing.
IB went back to the town to meet the ECOBANK he has been dealing with and they said there is no any problem. They said there bank didn’t send any message to any bank to suspend his account. Why would they, they asked. IB also meet with the staff that has always been handling the transaction and he also confirm that nothing is wrong, that there bank didn’t send any message to any bank.
IB finally find his way out of Delta back to his base in Ilorin, he went to his bank to complain, but still, they gave him the same story. ECOBANK asked them to freeze the account. On what basis, nothing they said.
Its over 2 weeks, a customers account has been suspended, he needs to withdraw badly, but he cant because his bank said another bank asked them to suspend his account without any reason.
He has been patronizing the bank now for almost a month, they keep telling the same story that ECOBANK asked them to suspend his account, no reason was given for the suspension,yet, he cant withdrew his cash. This has put him in a serious financial crisis.
Ordinarily, a business he was expected to complete with 20k to receive his cash balance has been broken. He has also failed to meet many of his other financial obligations because of this problem. He could not even provide for his family during Sallah festival. This is so frustrating.
Now, he doesn’t know what to do. How can they pay back all this difficult situation and lost of business?

Comments

  1. Unknown12 October 2014 at 02:25

    This comment has been removed by the author.

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  2. Unknown12 October 2014 at 02:26

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    Replies
    1. Mr Rights12 October 2014 at 02:37

      Its obvious you didnt read the story properly.. please read the story again before making any comment. Thanks

      Delete

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